AT&T’s Services for People with Disabilities

AT&T Yellow and White Pages CD-Rom
AT&T Yellow and White Pages CD-Rom

AT&T, one of the largest telephone, internet and cable businesses in the world, has been adding disability information into their website to better serve their customers.  Here are a few interesting features from AT&T that you might not have known about:

White and Yellow Pages on CD-ROM: For those who prefer an electronic version of the phone book but would rather not log-in to the Internet and access Yellowpages.com, you can request a CD-ROM with your city’s information.  It’s easy to access – put the CD into your computer and you can either install it onto your hard drive or run it off the CD itself.  It also separates numbers by category of business or service, you can zoom into the pages, and you can print off pages as well.

Alternative Billing Formats – You can receive your bill in large print, Braille, or audio format by contacting the National Center for Customers with Disabilities (NCCD).  You can also receive alternative formats for product manuals and television guides.

VoiceDial – Some people with physical impairments might have difficulty using their hands or fingers to dial a telephone number.  VoiceDial is available to all AT&T users, but those with disabilities can apply for an exemption program that waives the $4.99 monthly fee.

Hearing Aid Compatibility – AT&T has a list of their wireless phones with “M” and “T” ratings on hearing aid compatibility.

Mobile Speak and Mobile Magnifier by Code Factory – These products do exactly what they say – Mobile Speak is a screen reader and Mobile Magnifier is a screen-magnification software.  While they are only offered for four different types of mobile phones and they each cost roughly 90 dollars, they are options for those who wish to use Internet compatible phones that have more functions and capabilities than standard mobile phones.

Phone Demonstrations – While shopping online is convenient, you might want to try out a mobile phone before you buy one (sound familiar to our theme, yes?).  AT&T welcomes all of their customers to stop by a retail store to test products. Find an AT&T store near you to get a phone demonstration.

Commitment to Research – AT&T has an Advisory Panel on Access and Aging that is composed of professionals in the fields of assistive technology, aging and other disability related issues.

You can learn more about what AT&T offers by visiting their Commitment to Customers with Disabilities page.